Page 496 - @Annual Report_PLN Batam__2019_Lowress_Neat

serta bersedia membuka identitasnya kepada Direksi can be followed-up as well as willing to reveal identity to
akan diberikan insentif yang menarik. the Board of Directors will receive interesting incentive.

No Prosedur PIC
Procedure PIC
1 Pengaduan melalui email, sms, surat. Stakeholders
Complaints through email, sms, mail.
2 Meregister pengaduan yang masuk. Koord. Pelaksana WBS
Registering the received complaints. Coordinator of WBS implementation
3 Pengaduan dipilah dan diteruskan kepada pelaksana pengaduan pelanggaran Koord. Pelaksana WBS
untuk diverifikasi. Coordinator of WBS implementation
Complaints are sorted and forwarded to the executive manager of complaints of
violations to be verified.
4 Melakukan verifikasi atas laporan yang melibatkan oknum jenjang Manajemen Atas. Direktur Utama
Conducting verification of reports involving unscrupulous of Top Management. President Director
5 Melakukan verifikasi atas laporan yang melibatkan oknum pegawai jenjang supervi- Kepala SPI
sory, manajemen dasar dan manajemen tengah. Head of IAU
Conducting verification of reports involving unscrupulous clerks, supervisory level,
basic management and middle management.

6 Menyusun Berita Acara Hasil verifikasi dan akan dibahas dalam rapat Direksi. Kepala SPI
Developing Minutes of Verification Result and will be discussed in the meeting of Head of IAU
the Board of Directors.
7 Mempelajari Berita Acara Hasil Verifikasi dan kesimpulan verifikasi beserta bukti Direksi
awal yang ada, dan kemudian memutuskan apakah pengaduan perlu ditindaklanjuti
ke tahap investigasi atau tidak (ditutup).
Studying Minutes of Verification Results and conclusions of verification along with Board of Directors
initial evidence, and then making decide whether the complaints need to be fol- lowed
up to the step of investigation or not (closed).
8 Hasil Verifikasi menyimpulkan Pengaduan tidak cukup bukti. Kepala SPI
Verification Results concluded Complaints insufficient evidence. Head of IAU
9 Pengelola Pelaksana Pengaduan Pelanggaran menyampaikan status ditutupnya Direktorat Terkait
Pengaduan yang tidak cukup bukti kepada pihak terkait.
Violation Complaints implementation management deliver closure status of Directorate related
Complaintthat is not enough evidence to related parties.

10 Melaksanakan investigasi, yang dilanjutkan dengan menyusun Berita Acara Hasil Tim Investigasi
Investigasi untuk disampaikan kepada Direksi.
Carrying out an investigation, which is followed by the drafting of Minutes of Investigation Team
Investigation Results to be submitted to the Board of Directors.
11 Mempelajari Berita Acara Hasil Investigasi dan untuk selanjutnya memutuskan, Direksi
apakah Pengaduan perlu ditindaklanjuti atau tidak (ditutup).
Studying Minutes of Investigation Results and to then decide, whether the complaint Board of Directors
should be followed up or not (closed).
12. Mempelajari Berita Acara Hasil Investigasi dan untuk selanjutnya memutuskan, Koord. Pelaksana WBS
apakah Pengaduan perlu ditindaklanjuti atau tidak (ditutup).
Studying Minutes of Investigation Results and to then decide, whether the complaint Coordinator of WBS Implementation
should be followed up or not (closed).
13. Apabila hasil Investigasi terbukti, maka akan diproses lebih lanjut, dan diputuskan Tim Investigasi
apakah termasuk Pelanggaran disiplin atau tindak pidana.
If the results of investigations are proved, it will be processed further, and decide Investigation Team
whether including disciplinary Violation or criminal acts.

14 Adanya pelanggaran disiplin oleh Pegawai, maka ditindaklanjuti melalui sidang Komite Pemeriksa Pelanggaran
disiplin sesuai ketentuan yang berlaku di Perusahaan.
If there is violation of discipline by the employee, then followed up by a disciplinary Violation Audit Committee
hearing in accordance with applicable regulation in the Company.
15. Adanya pelanggaran yang mengarah Ke tindak pidana, maka akan ditindaklanjuti Direksi
dengan proses hukum yang berlaku kepada lembaga penegak hukum dengan Direksi
sebagai pejabat penyerah perkara.
If a violation leads a criminal offense, it will be followed up with the laws applicable Board of Directors
to law enforcement agencies with the Board of Directors as the official for the hand
of case.

16. Melaporkan kepada penegak hukum. Penegak Hukum
Reporting to law enforcement. Law enforcer

Laporan Tahunan | 2019 | Annual Report 495 PT Pelayanan Listrik Nasional Batam