Page 19 - DRS Success Stories Q4 2020
P. 19
Matthew Neely was able to help a
Eurofins customer who was struggling to
describe his software issue over the
phone. Matthew decided the best way to
observe the behavior without connecting
to the GLP environment was to use
Rescue Lens. This allowed Matthew to
help the customer in seconds!
Great work Matthew!
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Proprietary & Confidential | melissa.vanpatter@thermofisher.com | December 2020
