Page 21 - DRS Success Stories Q4 2020
P. 21
Phil Dobbin was able to mentor a
customer remotely when an instrument
failed. What started as an onsite visit for
the breakdown of the TSQ MS evolved
into an opportunity for remote mentoring
once the instrument was repaired. Phil
was able to complete the mentoring
remotely saving time and money while
also teaching the customer to better
understand Thermo Fisher products!
Great work Phil!
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Proprietary & Confidential | melissa.vanpatter@thermofisher.com | December 2020
