Page 16 - Intro booklet 2021_Neat

Once the contractor has submitted the estimate, DCC completes a two-step review

process. The estimate is first reviewed internally to ensure the estimate reflects
the scope that the accessibility specialist intended. The second review is completed
by an independent insurance property adjuster to ensure the pricing affiliated with

the scope is in line with acceptable standards.

After the estimate has passed the two-step review process it is submitted to the

carrier and final project authorization.

• Phase Three (Contractor Project Management)

The third phase is designed to ensure a successful outcome that is in line with the

authorized scope of work. Managing the process by implementing field practice
guidelines enables the project to be tracked and measured to completion. The
third phase begins with the authorization from the carrier or assigning party and
terminates with the submission of the signed completion certificate and county

documents.

Authorization:

The carrier provides authorization by signing the authorization agreement that
accompanies the estimate submission and then emails it to the DCC contractor

management associate. (CMA)

Progress Notes

On a weekly basis (Usually on Fridays) the contractor is required to meet with the

homeowner and complete a weekly progress report. This report simply lists the
work that was completed during the previous week and it also lists the objective
for the upcoming week. The homeowner and the contractor are both required to

sign off on the report. The contractor must take pictures that document the
completed work and then both are emailed to the DCC CMA. The progress notes
and pictures are then verified and forwarded to the carrier for their review.

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