Page 14 - Intro booklet 2021_Neat

There are two key components that occur during phase one. The first is the on-site

assessment and the second is the on-line conference call presentation.

Site Visit:

The site visit is completed by a DCC accessibility specialist. All accessibility

specialists have occupational therapy backgrounds and specialized experience
within the workers compensation market. They are all CHAMP certified.

Prior to the site visit the accessibility specialist will contact the adjuster or primary
contact to discuss any particulars related to the injured worker or to gain
understanding of the primary outcome objectives. Following that call the claimant

or their primary contact will be called to coordinate a site visit. Once the date and
time are established, the carrier will be notified by email.

At the scheduled time and date, the accessibility specialist will complete an on-site
assessment. The on-site assessment will usually take three to four hours
depending on the specifics of the residence. During that time the entire home is
drawn out to scale, photos are taken, and any irregularities are noted. The site visit

is simply designed to gather information. It is not designed to make decisions or
share recommendations. Accessibility specialists are instructed to be very careful
with what they say or imply. Following the site visit the accessibility specialist will

call the assigning party to let them know that the visit was completed and to share
anything that may be considered important.

Design and Preparation:

Following the site visit the accessibility specialist will transfer the hand drawing to

a floor plan design program. The first drawing demonstrates the existing footprint
of the home. Additional drawings show the various options designed to achieve
the specific outcomes. It‘s common for multiple designs to be drawn for
consideration.

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