Page 14 - English for Economic Development

B. Simple Future Tense

The simple future tense is used when we talk about the agenda or activity that occurs in

the future. In professional letters such as business and economic emails, the future tense
is often used to express promises, offers, and requests. Mostly, this sentence is put as the
closing to show hopes, offers, promises, and requests.

TYPE PATTERN EXAMPLE

I will forward your email to our manager. (promise)
Positive Subject + will + verb 1 She will contact you shortly. (promise)

We will be glad to assist you in this case. (offer).

I will not delay your order. (promise)
Negative Subject + will not + verb 1
We will not disappoint our customers. (promise)

Will I get further information on your product?
Question Will + Subject + verb 1? (request)
Will we get a special offer for this purchase? (request)

Important Point
In professional emails, people also use the word ‘would’ more often
instead of ‘will’ to express desire, polite requests, opinion, hope, and wish.
Example:
Pattern : Subject + would + V1
We would like to take this special offer.
I would be happy to inform you that…

C. Responding to Emails

Read the situation below. Analyze the process of how to respond to the email from
the customer!

PT. King Mat Indonesia is a company that provides the
biggest home textile in Indonesia. King Mat Indonesia
provides various models of mats, starting from ballroom
rugs, dining rugs, kitchen rugs, indoor and outdoor rugs.
Ms. Tania as a customer service director, is in charge of
training new employees, overseeing existing employees on
her team, monitoring progress, implementing policies and
procedures for dealing with customers, dealing with
source: https://images.app.goo.gl/9pWkDEXW92ptSJZn6
disgruntled customers, and making sure that interactions
between the customers run smoothly.
Today, Ms. Tania received a complaint email from the
customer Rara Sinclair. Rara Sinclair complained that she
did not get a discount even though she was qualified. Ms.
Tania as the customer service director is responsible for
solving this matter. What should she do? How does she
explain to Rara Sinclair the reasons that make her cannot
claim the discount?
source: https://binged.it/3Hn4Foo

E N G L I S H F O R E C O N O M I C D E V E L O P M E N T 7