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Communication is Everything                                   of any disagreement has a lot to do with


                                                               how we communicate and how we listen.
                                                               Listening is probably the most important

                                                               aspect of communication. Most people
                                                               have probably heard the axiom that wisely

                                                               reminds us that we have two ears and
                                                               one mouth. We need to listen twice as
                                                               much as we speak when we are striving to

                                                               understand each other.


                                                               I’ll never forget an incident that occurred
                                                               with my business partner, Trish. We had
                                                               been together at least six to eight months

                                                               and before that, we worked together
                                                               six years as she was my client at Exxon

                                                               Chemical. When she became my business
                                                               partner, we started seeing things about
                                                               each other we had never seen before. One

                                                               day she did something that I didn’t like
                                                               and I said so. I told her I thought she was

                                                               being passive-aggressive. Her response was,
                                                               “Everything is about you. Why do you have
                                                               to take things that way?” She left in a huff

                                                               but calmly insisted it was all about my over
                                                               reactive sensitivity.


                                                               Later that night I recorded thoughts of
                                                               the interaction in my journal, I wrote I

                                                               don’t know what she’s angry about, but
                                                               she’s doing stuff to get even with me. I

                                                               saw her as being an angry person as I
                                                               was seeing a lot of anger coming from
                                                               her but she wouldn’t admit it. She called

                                                               me at that synchronistic moment as
                                                               I was writing and said, “You’re right.

                                                               I am angry with you.” I said, “Good.
                                                               Now we can do something about it.



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