Page 23 - HRD

17.5 Security

17.5.1 FMS on duty must be Alert at all time.
17.5.2 FMS on duty must ensure that all doors and windows has been close.
17.5.3 FMS on duty must ensure all lights and air conditioner must been turn-off in every
room after office hour.
17.5.4 FMS to check every end of shift to make sure everything is always intact or
complete. Any broken accessories or faulty items must be reported and charged to
the whole team.

17.6 Other task

17.6.1 FMS on duty must confirm the OB IN and OB OUT before 06:30am, cut off time.
17.6.2 FMS on duty must verify first if the employee who request for OB has a Sales Visit
(SV) or Job Order (JO).
17.6.3 FMS on duty are not allowing to OB the Field (FT).
17.6.4 FMS on duty can file Work on holiday (WHO), Work on Day off (WOD) and over time
(OT), but need to verify first and confirmed, especially those employee’s assign to
province.

18. RMA SOP

18.1 Only RMA Technicians are allowed inside the premises.
18.2 No RMA ITEMS will ENTER the department unless it has RMA Request Form with COMPLETE
details of service call, sales order, problem, warranty date and status.
18.3 RMA items found to be of no problem, the Field technician and/or Sales Personnel involved
will be given a memorandum.
18.4 Finished/repaired items will be forwarded to warehouse for deployment. NO OTHER
EMPLOYEE/STAFF will receive finished/repaired items directly from RMA. This is to prevent
confusion and disruption of the workflow process.
18.5 Every RMA finished/repaired items must be posted in RMA report sheet and to Company
Facebook with photos/videos.
18.6 Every service call on ERP must be noted thru comment with regards to the status and/or
condition of the foresaid item that has been rendered.
18.7 For OUT of Warranty items, RMA technician should coordinate to respective Sales Personnel
in-charge to inform them on what the problem is and how much will it cost.
18.8 All RMA items that are inside the RMA room must be done within 24 hours. In case that it
cannot be repaired, concerned personnel should inform the sales department and client
immediately.
18.9 No other items are allowed inside the RMA room.
18.10 2 hours response must be given for every Service Call.

19. Sales SOP

19.1 ASI Sales
19.1.1 All quotation must be done in ERP. Manual quotation is not allowed
unless with the approval of the Management

Automation and Security Inc.
www.asi.com.ph
v1-2017