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The Deliver Phase

Mid Fidelity Prototype Key Findings & Recommendations

Feedback & Findings 1. 75% of participants felt they knew what do do after reading the card

pack. 25% needed more clarity with the toy donation part.
Recommendation: Continue with card pack content and make copy
clearer for donation process.

2. 100% of participants navigated through donating a toy easily, howev-
er expressed unease at receiving multiple emails for correspondance
"I like that it’s and history. 100% of participants would prefer to set up an account

over this, and didn’t see it as a big issue.
accessible through Recommendation: Consider more user options for quick account sign

the school, very "I would definitely up access and log in, for user ease of history details.

handy" buy toys from 3. 50% of participants raised questions about how to retrieve and spend
their credit if multiple toy donations were made.
there!" Recommendation: Consider how the credit will work and create clearer

information for the user

4. 75% of participants felt confusion when reserving a toy and thought
they had reserved the toy earlier than confirmed.
Recommendation: Consider removing steps and/or providing clearer
"It feels like somewhere wording and prompts.

you would get good quality 5. 100% of participants felt the idea was good and they would participate

in purchasing toys. Rewards would incentivise them.
secondhand toys" Recommendation: Continue with incentives for toy donations

6. 100% of participants had positive reactions seeing the branding and

said it would encourage them to participate.
Recommendation: Continue with branding style and apply to high

fidelity prototype.

UX PROCESS | 05 PROTOTYPING 42