Page 20 - Process_book_Carla Ann_Lloren

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Chapter 3 Define

Experience Map

Introvert’ s Experience Map

The journey indicates that an introvert’s typical day is ladened with more negative interactions. Meaningful interactions may

happen but given the unpredictability of when and where it will happen, they have adopted a ‘nothing to look forward to’
mindset. Loads of opportunity to address in improving the quality of their daily interactions.

Morning Early Afternoon Late Afternoon Afternoon Evening

• Goes to Church • Called Children: All • Called a friend: Not • Argues with husband • Saddened by news on
• Approached at Church are unavailable available for weekend on small things TV
Daily Activities by chance coffee
DEFINE
• On the phone, Got no
call backs

Experience/
Quality of Positive: Fulfilled
Interaction
Negative: Frustrated; feels Negative: Sad
needy Negative: Sad Negative: Angry

Opportunity to increase Alleviate frustrations by Mitigate negative Build more positive Give them something to
Opportunities frequency and providing opportunities to interactions by expanding interactions look forward to
predictability of engage in meaningful network of supportive
meaningful interactions activities friends/neighbours