Page 21 - Process_book_Carla Ann_Lloren

2 Chapter 3 Define

In SUM

Insights and opportunities that can help guide the design of an interaction solution were identified

Design Insights

1 Social bias affects feelings of loneliness/social isolation • It is imperative to address the cognitive bias of ageism in the
• Social bias towards older adults contributes to negative self-perceptions which
design. Consider raising awareness on the strengths of older
can further add to their feelings of loneliness/ social isolation. adults to uplift them in the society.

2 YIN in a YANG society • Given that loneliness happens anytime anywhere, the solution
• Older adults have a sense of beingness, wisdom and a strong need to contribute
must be accessible on these moments and grounded on the
whatever they can to people around them. They have a soft supportive power akin
to the concept of YIN in eastern culture. day-to-day life of older adults.

Pockets of Purpose • Prioritise designing for the introverts as they are in most
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need of a solution but ensure accessibility to other older
Loneliness happens anytime anywhere
•
DEFINE • Introverts are more prone to loneliness/isolation particularly those less involved • Look into : a) increasing frequency of pockets of purpose
adults (extroverts-in-betweens) and even amongst those less
Purpose is grounded on the everyday and is exhibited as strings of varied
•
involved with passion/ skills for they all seek more
meaningful interactions in a day , a week or whenever opportunities arise
BUT this does not happen as often
meaningful interactions.
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with any passion/skill . They also seem harder to reach by current solutions as they
more predictable or within user’s control b) give them
do not prefer to join groups. However, even extroverts and in-betweens also need
something to look forward to c) solution that provides one
more meaningful interactions in their day-to-day. through the key themes and making meaningful interactions
on one interaction d) solution that allows them to be close to
home and encourage them to have meaningful interactions
5 Key Themes on Pockets of Purpose with neighbours e) solutions must be present in their current
touchpoints
1. Building Meaningful Connections that EMPOWER
2. Teaching / Expertise/ Skills
3. Sharing hobbies/arts
4. Learning • The social bias associated to being old also affects
5. Sharing Stories: Knowledge
involvement to older adult social and volunteer groups. This
needs to be critically addressed as it interferes with the
6 Ageism hinder older adults from engaging in social and volunteer success of existing group services for older adults.

groups tailored for them
This is more pronounced and a stronger concern amongst introverts who are averse
to joining groups.

7 Older adults’ needs , challenges and desires are currently not met • Opportunity to meet the needs , challenges and desires of
older adults to help alleviate loneliness/social isolation

by existing solutions