Page 9 - Flip Area X PPP

The following are the sections under the Quality Assurance Office: 1) Monitoring and Evaluation;
2) Document and Records Control; 3) Training and Education; 4) Quality Workplace; and 5) Internal
Quality Audit.

1.c.1. Planning, Monitoring and Evaluation Section. This section is headed by a university section chief
who shall perform the following functions:

a) ensure that quality objectives are established at relevant functions within the organization;
b) monitor the status of performance in the implementation of the QMS;
c) ensure that quality objectives are measurable and are supported with program to achieve
them;
d) ensure that citizen satisfaction is monitored as one of the measures of performance of the
quality management system, and
e) ensure conformity of services to set standards as well as continuous improvement are
undertaken.

1.c.2. Documents and Records Control Section. This section is headed by a university section chief who
shall perform the following functions:
a) establish document, implement, and maintain a procedure and process for the control of
documents and records;
b) maintain the master copies and master lists of the QM and SOI Manuals, as well as the
master lists of internally and externally generated documents and references;
c) ensure that current version of relevant documents are available at points of use;
d) prevent unintended use of obsolete and unauthorized use of relevant documents and
records;
e) ensure the traceability of documents;
f) ensure that e-copy of internally generated records and documents are available;
g) coordinate enhancement of the procedures for control of records, and
h) closely coordinate with Department/Section Heads on all matters concerning Documents
and Records Management, specifically those that are generated from the different offices.

1.c.3. Internal Quality Audit Section. This section is headed by a university section chief who shall
perform the following functions:
a) prepare audit plan, coordinate, implement and identify the necessary resources needed in
managing the University’s Internal Quality Audit Program;
b) identify the necessary resources for managing the University’ Audit Program;
c) provide inputs regarding audit findings during management reviews, and
d) monitor and maintain records of implementation of corrective and preventive actions for non-
conformances found during audits.

1.c.4. Training and Education Section. This section is headed by a university section chief who shall
perform the following functions:

a) ensure that concerned employees are aware of their roles and responsibilities relative to the
attainment of the University ‘s goals and objectives;
b) review the results of competence evaluation conducted among employees performing
functions that affect product or service quality;
c) facilitate conduct of appropriate HRM Interventions to enhance their capabilities;

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8 | P a g e - OBQA-PPP / Area X: The Administration/Bachelor of Science in Entrepreneurship