Page 10 - Learning and Development SOP Handbook

ASSIST USERS WITH

ACCESS & COURSES

Purpose

To ensure that A-MAX/ALPA University users have access to the

system to complete their training requirements.

Applicability

All employees who have assigned training requirements in A-MAX

/ALPA University

Prerequisites

None

Responsibilities

LMS Administrator has primary responsibility for assistance with

errors in course content or access.

VP of L&D and any L&D Partners who have administrative

capabilities in the LMS are able to assist employees with User

access to the system, and to some degree, assistance with course

content and course access issues

Procedure:
When an employee is having difficulty accessing the LMS, he/she should send an
email to learning@amaxinsurance.com. The L&D team monitors this email inbox

between the hours of 8:00am-6:00pm Monday through Friday. The email is not
monitored on Saturdays because that is when agents need to only serve customers.