Page 14 - Learning and Development SOP Handbook

NEW AGENT

ONBOARDING

Procedure:
New Agent Onboarding (NAO) is designed to welcome new agents to A-MAX,

introduce them to technology applications that they will use, provide virtual
training for their job role, and conclude with self-paced LMS-based job role training
courses. Follow up opportunities are also utilized in the process to check in on
agents to provide support and encouragement for success.

Step 3:

Successful Selling

Step 2: Step 4:

License training AMU Courses

(if needed)

Step 1: Step 5:

New Agent Training Follow-up Surveys

(NAT)