Page 19 - Learning and Development SOP Handbook

NEW AGENT

OPT-OUT EXAM

All new agents are automatically assigned to attend NAT, and receive email invitations,
regardless of whether a request for exemptio n is made.
Once the request for an Opt-out is received, the NAT Facilitator approves or denies the

request based on meeting the eligibility criteria.

If approved, the NAT Facilitator enrolls the agent in the Opt-out

assessment module in A-MAX Univ ersity.
If denied, the
DSM/RSM
The NAT Facilitator notifies the agent and DSM/RSM via email that receives

the agent has been enrolled; where to find the assessment; that it notification

must be completed before 10:00 AM on the day it was assigned; only that the agent

1 attempt is permitted; and that a 90% passing score is required to be must attend

exempt. The agent notifies the Administrator when finished so the NAT.
result can be verified and evaluated. (an
explanation
for the denial
is always
given).
If the agent does not pass with a
If the agent passes with a 90% or 90% or above, then the NAT
above, then the NAT Facilitator

notifies the agent and DSM/RSM Facilitator notifies the agent and

that the agent is exempt from DSM/RSM that the agent must
attend the assigned NAT
NAT.
session.

Proceed with new agent Assigned NAT session

onboa rding

**The LMS Administrator also makes a notation in the NAT/LL/SS database
whether or not the agent is exempt.