Page 11 - Learning and Development SOP Handbook

RESETTING PASSWORD

FOR FIRST-TIME USERS &

USERS WHO FORGOT THEIR

SECURITY QUESTIONS

If a first-timer user's access has expired

or is not operating properly, or if an
agent has forgotten their security
questions you can reset their password
by going to your AdminZone.

Select Users from the left navigation bar

Identify the user you want to assist. For
identification purposes, you will need to
use either their full name or their 4-digit

agent ID number, and type it in the
search field. Their information will
appear below.

Scroll down to the bottom of the page
and you will see the Password reset
field. Follow the Password rules.
Currently we use the password

Welcome1!
Then click Save.