Page 13 - Learning and Development SOP Handbook

NEW AGENT

ONBOARDING

Purpose

To welcome new agents to A-MAX and introduce them to the company and

their job role

Applicability

All new-hire agents and rehire agents who have been gone from the

Company for more than 90 days

Agents who are rehired after being gone from the Company between 91 days

and 6 months have the opportunity to take an Opt-out exam to be exempt

from some of the NAO requirements.

Prerequisites

There are no prerequisites for the New Agent Onboarding process

Responsibilities

L&D New Agent Training (NAT) facilitator is the main point of contact for

this program

LMS Administrator is a point of contact for any issues that an agent may

have with accessing the LMS

Licensing and Successful Sales facilitators provide instruction for

licensing and the Successful Selling courses

HR Operations Partners provide information to L&D for new hires

(starting dates, office locations, etc.)

IT Services Technicians create login information and troubleshoot

technology issues for agents