Page 5 - SHTPL HAND BOOK

Employee Handbook

Process

Our processes respect the history and working culture and are custom made as per client needs. We blend
customization and standardization using years of experience of working with clients across industries,
geographies and sizes to build our solutions.

People

At the heart of SHTPL and its achievements, is our team. In the heart of every SHTPL team member lies his client,
an insatiable desire for customer delight. We strive to achieve and believe in not just work-life balance but
client-life balance.

Technology

With our technology on client’s devices, back office is one click away. Purpose built for seamless information
flow we build efficiencies into every aspect of our delivery. A wide array of custom built apps, dashboards, and
portals provide our clients, their vendors, employees and stakeholders the most technologically advanced back
office.

A key hallmark of our success has been the comprehensive nature of back office services, a single point of contact
for accounting, payroll, compliance coupled with expense and vendor management portals, client portals and
dashboards, transcription and data entry services. Clientele across markets love our back-office model in terms
of breadth and depth, a range that is unmatched.

We have built a successful back office services model replicated successfully across India, USA and the UK. We
are now positioned to expand the model into other English-speaking countries and markets. A combination of
organic and inorganic growth models, aided by efficiency focused technology initiatives will be driving our next
level of growth and way ahead.

Other Highlights:

We work as extension to client teams and provide back office support on a 24 x 7 basis, which helps provide
quick turnaround of transactions and deliverables.

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