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           there  start  most  the  go  events.  maps,  –  a  get  with  –  path,  the  –  talent,  mum,  seeking  What  are  Where  it  do

             –          of  overview  then  useful  different  something,  –  lifecycle  doing?  different  you
           where  do  can  get  you  an  and  specific  hassle  so  are  get  service  empathise  example:  the  their  walk  identify  you  for  starter,  work  to  you  it?  do  what  missing?  you  can

           overwhelm  you  where  buck.  connectedness  take  –  journey  on  journeys,  reviews  to  be  can  a  or  to  For  are.  on  –  stage  to  are  how  most  new  return  are  who  you  do  from  is  What  How





           of  much  so  for  your  the  systems  whole  focus  and  us  We  process  seek  and  you  employee  life  research  –  matters  i.e.  CEO,  –  How  learn  stuck?
           world  always  looking  for  to  allow  perspectives.  a  each  touchpoints  Service  serve?  you  right?  get


           a      bang  Recognise  lifecycle/  the  deep  Lifecycles,  strawmen  person,  creative  whatever  the  what  personas  manager,  millennial?  a  doing  you  better?
           In  is  by        of        they            Be  visit  do          Be  to  can  do

          Experience  thinking  employee  your  joining  after  until  complete  Often  ride.  up  made  –  That  some  –  every  take  one  cover  they  do  it  Is  story?  it  Does  by  live  you  journey  this  from  things  your  and  each whether  or mediocre  create.  you  are  some  –  up  make  – experience  to  is objective  right.  them  a  make





          Customer  same  the  Your  before  hires  one  –  alumni  perspective.  their  smooth  experience interactions/touchpoints.  journeys  of  they  others  Some  work.  What  many?  the  is  silos?  of  series  Do  brand?  On  do?  important  perspective  align?  influence  positive,  experience  equal  not  people  where  their  Your  get  and  that  things




          understand  then  –  employees.  for  from  path  potential  as  as  from  than  rather  overall  one  of  series  a  is  once,  their  doing  others  What  a  or  up  your  you  say  most  the  people's  they  Do  can  is  the  by  are touchpoints  truth  of  about  mind  moments.  first  the





          you  Strategy  applies  life  a  business  leave  experience  bumpy  is  lots  experience  take  in  function  experience?  joined  with  align  you  what  are  what  businesses?  business  touchpoint  negative  moments  pivotal  these  Finding  difference.
           f  I   has  they  a    This     of  they  day       your   A       All   their  find

            Lifecycles and







                  Journeys
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