Page 45 - FY23 NRR Annual Report FINAL 11.10.23 (2)_Neat

Nurse & PA Recruitment and Retention Annual Report FY23 45

EXIT SURVEYS PROVIDE VALUABLE FEEDBACK
RN AND APP SURVEYS AFTER TERMINATION KEEP US INFORMED

Several years ago nurse recruitment began sending exit surveys to RNs, APRNs, and PAs, who left Michigan
Medicine to solicit feedback regarding their experience in the work environment. Questions include reasons
for leaving, future plans, suggestions for change or improving retention, perceived equity, inclusion, and
diversity within their unit and the organization.

In FY23 there were 556 terminations, with an 18.5% response rate to the survey. Top reasons for leaving
included retirement, work schedule, workload, and work-life balance. Respondents highly valued
relationships with peers, making a difference, patient population, and the personal and professional
fulfillment as reasons making it difficult to leave.

Questions related to satisfaction with communication, teamwork, and manager support are included,
which highlight areas for improvement. Results are shared quarterly with nursing leadership for review and
discussion in effort to improve unit retention.

Factors making it difficult to leave Michigan Medicine...

“The people were great”

“I loved working at Michigan Medicine I left only because of my family needs”

“ The benefits offered by MM, great healthcare benefits, amazing retirement, and very good PTO
allowance”

“After 41 years, time to discover other parts of this world although I loved all my jobs as a nurse
and have the best memories.”