Page 16 - Company Supplied Vehicles, Drivers' Manual v3

2.5 Unplanned maintenance process

If your vehicle has failed to start or suffered a breakdown call ALD/Lombard. Many faults do
not render your vehicle inoperative but do require attention and repair. Where this occurs:

• Ring ALD/Lombard where technical help is on hand to discuss the problem and
advise on the best course of action. Roadside assistance or vehicle recovery will
be sent out where appropriate.
• ALD/Lombard will arrange for the necessary repairs to be carried out with the
minimum of disruption to your work schedule.
• Where it will be necessary to take your vehicle out of service during one of your work
periods a hire vehicle will be delivered to an agreed location for your use.
• It may be possible to defer the repair or instruct a mobile mechanic to attend the vehicle.
Discussion with ALD/Lombard will determine the best option.

Minor parts or small parts (e.g. door mirrors) can sometimes be obtained or fitted without the
need to book your vehicle into a garage. Discuss the problem or part required with
ALD/Lombard and they will advise you of the best course of action.

2.6 Planned maintenance

Your vehicle will need to be serviced at the recommended intervals as set out in your
manufacturer’s handbook. If you miss a service or a cambelt change it will invalidate the
warranty and you may be asked to make a contribution to any subsequent repairs as a
result.

Please book all servicing, maintenance & repair work and MOT tests by calling the
ALD/Lombard on 01604 747269. They are able to:

 Book a service
 Book mechanical repair work
 Book MOT tests
 Arrange for tyre replacements
 Arrange for breakdown assistance

The costs of running a company vehicle in respect of insurance, road fund licence, MOT
tests, service & repairs, crash damage, oil, breakdown and business fuel are all borne by
the company.

2.7 Dashboard service lights

Your vehicle has a service indicator countdown, which will illuminate when a service is due. The
service must be completed within the time period or mileage indicated. Once the light
illuminates you should immediately ring ALD/Lombard to ensure a service booking is made
within the correct timescales.

There is no set time period or mileage at which the service light will illuminate as it is based
upon how the vehicle is being operated.

Commercial Drive4Life Handbook – January 2022 (Glen Dimplex Fleet Assistance – 01604 747269) Page 16 of 37