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KPIs
Program KPIs and Descriptions Target Actual Measurement Measurement
Time
value
Methods
Code
Satisfaction of beneficiaries with the
learning resources. 10 Week
th
KPI-P-17 Average of beneficiaries’ satisfaction rate of the
with the adequacy and diversity of learning 3.9 Surveys first
resources (references, journals, 3.6 semester
databases… etc.) on a five-point scale in an
annual survey.
Satisfaction of beneficiaries with technical
services. 1 week
st
Average satisfaction of beneficiaries with of the
KPI-P-19 technical services on a five-level scale in an next
annual survey in terms of: 3.73 3.61 Surveys academic
a. Suitability
b. Safety and confidentiality year
c. Availability and accessibility
d. Maintenance and support services

5-0-3 Safety, environmental conservation, and hazardous waste disposal standards are applied
efficiently and effectively, with all public and occupational health and safety requirements

available in facilities and equipment and educational and research activities. *

Al-Baha University adheres to stringent occupational health and safety standards, meticulously

implemented by the General Administration of Safety and Risks. The General Administration is

committed to providing a safe, healthy, and injury-free environment for the university community,
including employees and visitors, by proactively managing safety risks and addressing any

potential hazards. Al Baha University's safety and risks guidelines are accessible in the

https://bu.edu.sa/ar/web/safety-and-emergency-administration/guidelines. All public and
occupational health and safety requirements apply to university facilities and equipment,

educational activities, and research activities. A comprehensive safety-from-hazard guide for Al

Baha University is available in (Annex S5-3-1). The report on the results of the facilities and

equipment surveys for employees and teaching members showed that the percentage of

satisfaction with the facilities meeting all security conditions Safety was 4.14/5 (Annex S5-3-2).

5-0-4 The program has the appropriate technologies, services, and environment for courses

offered through distance or e-learning according to their own specific standards.

In Al-Baha University, courses can be provided via distance learning and e-learning using the e-
learning management system, "Rafed" (Annex S5-4-1). The entity responsible for e-learning is the

E-Learning Agency affiliated with the Deanship of Education and the Deanship of E-Learning and

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