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learning resources, facilities, and equipment of all types; and the results are used for improvement

(Annex S5-5-3_Improvement Plan of Mechanical Engineering Department). ((Annex S5-5-2) KPIs

Report 2022-2023 Mechanical Engineering, pp 24-25).
Table-S5-2: The Students’ satisfaction with the offered services.

Table-S5-2_Students’ satisfaction with the offered services

KPI Reference Number KPI-P-10

Key Performance Indicators Students’ satisfaction with the offered services
KPIs

Description :

Average of students’ satisfaction rate with the various services offered by the program (restaurants,
transportation, sports facilities, academic advising, …) on a five-point scale in an annual survey.

KPI Results

Actual KPI Value Internal Benchmark* External
Target Benchmark Benchmark**
2022-2023 2021-2022 2020-2021

M F Avg. M F Avg. M F Avg.
3
.
3 N/A 3.36 3.5 4.5 N/A 4.5 4.9 N/A 4.9 3.12 (Taif Univ.)
6

External Benchmark Stakeholders Gender

TS: Teaching Staff M: Male

TU: Taif University S: Students F: Female

T: Total Avg.: Average

Overall Evaluation for Quality of the Standard:

Strengths:

• According to the KPI-P-17 analysis, the rate of satisfaction of beneficiaries with learning

resources is excellent; the rate in academic year 2022-2023 (3.9 on a 5-point scale) which is
higher than to the target benchmark (3.6) and the external benchmark Taif University

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