Page 18 - Radius Training Corporate Brochure

CONFLICT RESOLUTION
(A One-Day Training Programme)

Best suited to It shows how embracing conflicts can build understanding
and better relationships – leading to greater personal and
Those who are tasked with, or find themselves, professional success.
negotiating internal work-based conflict. With a
range of different personalities, opinions and
goals, disagreements in the workplace seem Course Outline
inevitable. Learning how to proactively manage
these disagreements in a clear, constructive,  Exploring conflict
assertive manner – preventing them from * What is conflict?
escalating into destructive conflict – is an
important skill for anyone aspiring to a leader- * When is it needed?
ship position. * What causes it?
This course will help participants to understand * Perceptions about conflict
and navigate issues that arise, enabling positive
outcomes and ongoing working relationships. * Behaviours that cause conflict
 Costs of conflict
Objectives  Responding to conflict

By the end of this training, participants will be * Killmann’s conflict management styles
able to: * What’s your style?

 Understand conflict and its causes  Preventing conflict

 Develop conflict resolution techniques  Assertiveness
 Recognise the differences between * Behaving assertively
warranted and unwarranted conflict * Assertiveness techniques

 Know their conflict management style, and * Role plays
the value of other’s styles
 Ending conflict
 Be able to communicate assertively and
deal with conflict effectively * The benefits of conflict resolution
 Be aware of how to demonstrate empathy * The importance of forgiveness
in difficult situations

Overview

This one-day programme uses a mixture of
theory and practical exercises to help create
effective outcomes, and arrive at a resolution.

B r o a d e n i n g t h e C i r c l e www.radius.training 18