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COACHING & MENTORING
                                      (A Two-Day Training Programme)


       Best suited to                                         Course Outline

                                                                  Course introduction and objectives
       Those Supervisors, Managers and Team Leaders
       who want to help their team members achieve                Introduction to Coaching & Mentoring
       exceptional results and improved performance
       levels by building initiative, motivation and self-              * Distinguishing between Coaching and
       responsibility.                                                    Mentoring
                                                                        * Benefits of coaching for the Coach, the
       Objectives                                                         Coachee and the Organisation
                                                                  Impact of Coaching
       By the end of this training, participants  will be               * The Improvement Cycle
       able to:
                                                                        * Who should coach?
         Understand the difference between
           Coaching and Mentoring                                 Coaching Styles
         Understand the benefit of a coaching culture            Coaching Communication
           on achieving business results                          Giving and receiving helpful feedback

         Learn how to structure a complete coaching              Questioning techniques
           relationship with your employees
                                                                  Understanding learning styles
         Gain an overview of how to create a                           * Activist
           coaching culture in the organisation
                                                                        * Reflector
         Be familiar with giving and receiving
           collaborative and constructive feedback                      * Theorist

         Understand the importance of senior leaders                   * Pragmatist
           in sponsoring and championing the                      Structuring a coaching relationship
           implementation of coaching skills in the
           entire  organisation                                         * The GROW model

         Understand the value of creating a coaching             Encouraging an organisational coaching culture
           and leadership culture to ensure the                   What is Mentoring?
           organisation performs more effectively.
                                                                  Skills of a mentor

                                                                  Components of a mentoring programme
       Overview
                                                                        * Models of mentoring
      This course allows participants to develop their
      coaching skills, and so contribute to a coaching            Obstacles to mentoring
      culture within the organisation.                            Preparation and role plays with feedback



     “Coaching is unlocking a person’s potential to maximise their growth.”

                                                                      -John Whitmore
                            Publisher of the GROW coaching model, author, British racing driver



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