Page 16 - Radius Training Corporate Brochure

OFFICE MANAGEMENT
(A Two-Day Training Programme)

Best suited to Course Outline

Those about to step into a management role, or  Understanding the organisation: Mission, Vision
‘fast tracked’ for development into a and Values
management position. This practical course will  Organisational structures
also help to add structure and a new way of
looking at the challenges faced by those who  Managing people and processes
have held a management position without the * Principles of management
benefit of prior training.
* Functions of management
Objectives * Situational management
* Performance management
By the end of this training, participants will be
able to:  Communication
 Recognise their personal management style * Communication styles
and its impact on team members
* Active listening
 Delegate confidently
* Win / win communication
 Use constructive feedback techniques to * Giving constructive feedback
deliver a motivating message
 Motivational theories
 Implement an objective performance
management system * Delegation techniques

 Understand what motivates and demotivates  How to manage when things go wrong
self and others  Writing a procedure
 Use a range of interpersonal communication  Workload management – how to prioritise
skills, according to the situation effectively

 Appreciate the impact and influence of  Meeting management
professional behaviour
 Professional behaviour
Overview * Developing a professional image

* Ethical behaviour
This training is designed to cover a wide range
of topics that are essential for Office Managers
to be able to succeed in the role. It gives
participants the opportunity to network with
others at a similar level, and to learn from each
other’s experiences.

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