Page 31 - Radius Training Corporate Brochure

INTERPERSONAL COMMUNICATION SKILLS
(A Two- Day Training Programme)
Best suited to
Those wishing to evaluate and improve their
interpersonal communication skills will find this
course invaluable.
Objectives
By the end of this training, participants will be able to:
 Understand the relationship between self and
the communication process
 Overcome the barriers to effective
communication
 Analyse the importance of communication
elements
 Listen with purpose
 Identify common personality types, along with
their strengths and challenges
 Create positive first impressions
 Acknowledge the impact of cultural influences
on communication
 Understand the impact of different
behavioural styles on others
 Use appropriate verbal and non-verbal
communication techniques
 Communicate calmly and confidently in
challenging situations
 Give and receive feedback
 Recognise areas and methods for
development
B r o a d e n i n g t h e C i r c l e
Overview
Developing the self-confidence required to
communicate effectively in the workplace is the key
objective of this course.
It aims to improve the effectiveness of interpersonal
communication by considering communication from a
range of perspectives and exploring the skills needed
to improve oral communication.
The way we interact with others is influenced by our
personality as well as theirs. We often believe we
know ourselves well, however self-perception is not
always objective; without detached insight into our
makeup, our development and relationships can be
hindered.
This course raises self-awareness, and explores the
ways in which different behaviour types and
personalities interact. Techniques are developed for
dealing with a range of interpersonal situations
positively and confidently.
As communication is at the heart of interpersonal
connections, the elements of communication will be
examined and combined in a way that effective
working and high-quality working relationships are
possible.
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