Page 34 - Radius Training Corporate Brochure

ASSERTIVENESS TECHNIQUES
(A One-Day Training Programme)

Best suited to
A lack of confidence often leads to a fall in
Those wanting to develop their assertiveness performance, which leads to a lack of confidence.
skills. This training helps to break the cycle.

Objectives Course Outline

By the end of this training, participants will be able to:
 Understanding what makes people assertive

 Benefits, advantages and disadvantages of
 Understand the differences between each type of behaviour
aggressive, passive, and assertive
behaviour  Rights and responsibilities

 Appreciate the benefits of assertiveness
 Expressing your desired outcome
 Use assertive behaviour to respond to
other behaviour styles  Using assertive communication
 Display appropriate verbal and non-verbal  Elements of assertive communication
behaviour in different situations
 Using positive phrases
 Say ‘no’ positively
 Words and phrases to avoid
 Display self-confidence in a professional
manner  Ways of saying ‘No’

 Giving feedback
Overview
 Common techniques for assertiveness
Assertiveness involves honest, confident and
straight-forward communication of needs,
thoughts and opinions, without being aggressive.

Participants learn how to deal with issues, rather
than emotions, leading to effective problem
solving and getting the best result for both sides,
avoiding the ‘I win, you lose’ mentality.

This course contains practical suggestions and
techniques for participants to get the message
across in a confident manner; to feel comfortable
saying yes, or no when needed; to handle conflict;
and to ask for what they need.

B r o a d e n i n g t h e C i r c l e www.radius.training 34