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03 PAGE 13 VPIEAWGE 15
TPx Launches UCx
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companies like Sony and U.S. government collaboration are undergoing a major
TELECOM
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D&H Distributing Relaunches United States
RESELLER .COM
Dialogic® BorderNetTM
Its Cloud Marketplace
agencies, cloud security is in sharp focus. transformation. To a large extent, this is
Prodoscore Announces the Vendor Evaluation: ‘How’
Organizational Design Determines
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RESELLER Program
Nortel Notes cloud’s flexible OpEx model (often deployed as
Prodoscore Partner
Matters Just As Much As
Cloud-Native Service
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The Newsource on UC l UCaaS l Collaboration l Mobility
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The Newsource on UUCSIN●G BUIGCDaATaAS ● Collaboration ● Mobility
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12 Cloud Questions
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By Pat Patterson, Director of SMART AGE Services for Avaya
Telecom Management Success
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PAGE 15
PAGE 23 As we said in August, the C-suite likes the Session Border Controller bySSoalcuhtaiGoenrsa,PSVlaPtCfolorumd being driven by a nQewOBSgyeNnPeartawPtaiottrnekrosofAnc,nuDnsitroeumcntoecreso,sf
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Join Hands to Explore
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cloud. This can lead to well-founded (and not so adaptingsfuarsgtee,ndoruivgehn tboyccuosrtpoomraetriodnesminantedrsesftoerd
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surprise, analysts
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››
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start supercharging their data game?
host of developments into motion for industries
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leniency being offered to violators.
ta
on
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that utilize contact centers—and consequently,
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the Contact Center:
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for resellers of contacbt ycePantreicrksJolgugteiorsnts, E. xPeCcuItive organizations if they use it correctly. Similar
compliance mandatesVaProefrBiugsoinreosussD, efeveslofpomrenot,n-
to having a shoebox full of diamonds, data is
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compliance can be debilitating, and there is little
inherently valuab
companies who need to implement compliant
Ahos stthoefdiegvitealol premvoenluttsiiontoacmceolteiorantefos racinrodsustries process enhancements, will fare better than
contact center solutions is similarly wide- evetrhyatausptieliczteocfohnotawctwcenlitveersa—ndanwdocrokn, IsPeq- uently, businesses that rely on traditional analytics
reaching.
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established strict guidelines for companies
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impressive and useful once you set the rocks
The extent of organizabtyioWnsilltMhaetleanredeszu,bject here are many good reasons to upgrade
into pieces of jewelry, or analyze your data to
to PCI compliance is staggering. More than 12
million businesses in the United States accept
cardT
(www.voice4net.com)
tools, like diagnosis-based analytics that only
andcobmupsilniaenscsesmcoanmdmatuesnaicraetreigaonrdouens,gfaegees for non-
happen after the action has been taken.
MELENDEZ continues on page 16 ››
in compmliearnccee. Fcaronmbemdoebilietatpinpgli,cantidonthsetroe is little
Along with this surge in big data
omlenniciehnacnynbeleicnugstoffmereerdsetorviicoel,aatonrds.from web-
collection in smaller businesses, we see
centrThic e-ecxotmenmt oerfcoergsoanluiztiaotniosntsot“heavtearryethsuinbgjeacst
an increase in the adoption of artificial
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intelligence and machine learning tools
clomudil,lieovnerbyutshiinegssiesscihnatnhgeinUgn. ited States accept
as well. One in five small and midsize
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businesses are planning to invest in artificial
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next 24 months, and 12% are already using
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the technology.
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So, what does this recent uptick in data
he PCI Security Standards Council has
awareness and analysis mean for businesses
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Businesses that take their data collection a
bigcgoenstaocbtscteanctlersstohleuytifoancse.isThsiemgiolaorldynweiwdes-?
bit further and employ artificial intelligence
Threeraecihsinog.needto“ripandreplace”legacy
and machine learning are able to reasonably
phone systems – or any other technologies – to
MELENDEZ continues on page 16 ›› leverage software-driven RTC advantages.
JOGGERSTcontinuesonpage 10 ›› TIRENA continuesonpage 3
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improve processes or provide insights.
Global Sales at Voice4Net
networks and platforms, which are
For instance, you can use big data
-based payments, through online, mobile, impacting the way Communications Service
analytics, like predictive analytics, to predict
and voice communications, and are therefore Providerhse(PCCSIPsS)ec–uarnitdy tShtaenednatredrsprCisoeusntchiel yhas
buyer behavior. Businesses that have better
subject to PCI DSS (Data Security Standards)
serve – aersetapbllaisnhneidngst,rbicutdgueitdinelginfoesr faonrdcoromllpinangies
insights into their consumer’s potential
regulations. This means the market base for tpurethInatearcncetpPtcroretodcitocla(rIdP)paeynmvieronntsm,senttisn.ga ou actions, and can use those insights to make
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use of the public cloud.
Be Fooled into
TIRENA
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DINGELDEIN
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ore than 1,000 employees use an average
mB
Lead Analyst of Capterra
CLoemgplaceyncy
of 1,154 cloud-based services, “ranging from
PATTERSON continues on page 21 ›› ig data was previously the domain
Modernization
of data-collection powerhouses
PCI Compliance in
MELENDEZ
like Walmart and Amazon, but is
and Integration
th
now becoming more accessible and easy to
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02/10/2018
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