Page 116 - Global Maintenance Standard - NE_VOct 2020

5 Requirements

5.1 Global Cleaning requirements

5.1.1 Principles

Each Group company must define a schedule of cleanliness vehicle to provide assurance that
adequate arrangements are in place for the cleaning of the vehicles.

This standard defines the requirements that must be fulfilled to achieve the specific internal and
external vehicle cleanliness by all Group Companies. Moreover, this standard sets a minimum level
of quality that must be satisfied to achieve the objectives of this standard.

In this standard, the main characteristics of both internal and external cleaning of vehicles are
defined. The characteristics of auxiliary cleaning services may include in certain centres, the
cleaning of engines (according to requirements without material means), fuel dispensing service,
exterior cleaning single-brush service, supply of fuel / refuelling, landscaping services, laundry
services (curtains, cleaning and ironing of uniforms).

The equipment necessary for the performance of the services performed by third parties must
assume these risks and the inherent costs thereof (damages and losses produced), and must ensure
the liability that could be incurred for damages to things or people, must subscribe and maintain in
force the insurance of circulation in accordance with the current regulations.

The consumable material must be approved and comply with the standard and homogeneity for the
provision of the service. This material must comply according to what is established in the
regulations in force of homologation in each country to be in good condition for the realization of the
services, a replacement planning will be established on the consumables.

5.1.2 Process

In this standard the different types of cleaning to be applied are detailed, whether they relate to
exterior or interior cleaning of the vehicle and / or specific cleanings. All cleaning specifications must
detail the content of daily, weekly and monthly plans or any other periods of cleaning tasks.

Cleaners will be required to read, understand and acknowledge these specifications to ensure they
are fully aware of the required standards.

Machinery and Cleaning Products:

The products, tools and machinery necessary at all times for the proper development of the activity
must be available.

Global Maintenance Standard 10: Audits 7