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CHAPTER 4 BUILDING A BUSINESS THAT WORKS... WITHOUT YOU

Example of a Functional Role Contract

Here is an extract of a functional role contract for my Program
Consultant (Corporate Sales):

AKLTG Program Consultant (Corporate Sales)
Functional Role Contract

Responsibilities:
• Secure new corporate training contracts
• Ensure that training contract is fulfilled beyond the

client's expectations
• Management & servicing of corporate clients
• Track and fulfill or exceed sales targets
• Report to the Head of Corporate Division

Standard Operating Procedures:
1) New Client Acquisition
• Follow up on new leads with Needs Analysis
• Meeting up with leads as necessary
• Send thank you email after meetings
• Consult trainer for program design
• Create and send proposal to client
• Follow up and close training contracts
• Etc...

Standards of Performance:
• Respond to new leads within 48 hours
• Send a proposal within 1 week of Needs Analysis
• Send Feedback Summary not later than 1 week after

training
• Secure at least 3 appointments a week with new

prospects
• Generate a minimum of 2 new leads a day
• Meet up with existing clients at least once a quarter
• Generate/manage a minimum sales revenue of

$500,000 for the financial year

SECRETS OF BUILDING MULTI-MILLION DOLLAR BUSINESSES 125