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item reliability indicates the extent to which measurements generate
identical information. In other words, if the measurement is conducted
by a different party, the outcomes will not vary significantly. The
reliability scores for the person and item components of the SA
instrument are 0.90 and 0.79, respectively. The separation score can also
be used to identify the groping of items and individuals because it can
distinguish groups of respondents and groups of items; the higher the
separation score, the higher the instrument quality in terms of all
respondents and things. Person and item separation scores are 3.01 and
1.93, respectively.
Besides, the quality of the instrument can be analyzed through the
respondents’ understanding in differentiate the scale, SA instrument
consists of four scale (from very satisfied to very dissatisfied). Their
understanding reflects at the score of observation average and Andri
Threshold in Table 24.
Table 24. Rating Scale of SA Instrument
Table shows both the score of observation average and Andrich
Threshold star from the lowest to highest score, which indicate the
description of each scale (1to 4) is clear and understood well by the
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