Page 11 - IOSH JanFeb24_Full LR

AUTOMATION

AUGMENTED WORK FOR AN

AUTOMATED, AI-DRIVEN WORLD

AI won’t replace people – augmented by ‘machines’
but people who use artificial at least since the Industrial

intelligence (AI) will replace Revolution. AI is accelerating
people who don’t. this process, but the ‘era’
IBM’s Institute for Business started long ago.
Value (IBM IBV) carried out a
global survey of 3000 C-suite Challenges
leaders and 21,000 workers The report states
between December 2022 and that ‘no level [of
January 2023. The leaders’ management] is
responses were compared immune to the impact’
with self-reported measures of AI. However, while most
of organisational success, executives acknowledge

including profitability, the impact of AI on entry-
innovation and employee level positions, only 22%
retention. These measures acknowledged that AI
are reported as being higher could impact senior
for organisations that put management roles.
new technologies at the Executives estimated
core of changes to their that 40% of their

operating model, rather than workforce will need to reskill different hazards or existing the new division of work

‘bolting innovations onto an over the next three years. hazards in different ways. We between humans and
outdated model’. However, the most critical should look inside our own machines. This starts with

A key finding is that people skills required are those organisations to see where understanding priorities and
will remain essential to the such as time management, AI will change work, and defining operating models,

success of organisations: AI prioritisation, effectiveness in get involved with managing and then considering how
won’t replace them. But to a team and adaptability. Yet those changes, to develop to make work rewarding
succeed, organisations need technological illiteracy was Management of Change and carry out the required
to change the way that tasks cited as the second greatest mindsets in the workplace. investment in people.
are allocated between people talent-related challenge by We can encourage good As OSH professionals, we
and machines. This is the executives. To keep your job governance in relation to have experience in all these
‘augmented’ work referred you don’t need to be able to the adoption of technology, areas – but we need the
to in the report title – as IBM program AI but you do need following the five principles understanding to apply them

describes it, ‘an era when to develop the ‘literacy’ to cited in this report: in the rapidly evolving world
human-machine partnerships identify where to use it. explainability, fairness, of work.
boost productivity and deliver robustness, transparency
exponential business value’. Takeaways and privacy. To read the original
Perhaps IBM didn’t New ways of working The action guide provides report, see ibm.com/
notice that work has been mean learning to manage useful steps for navigating downloads/cas/NGAWMXAK

IOSH MAGAZINE 11

10-11 Inside the Reports_Jan-Feb 2024_IOSH.indd 11 12/12/2023 10:57