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Unit4

We can merge the suggestions of

Mary and Phil.

Phil: Taking that into account, I think we should think of creating a new Market.
Mary: I’m sorry but I disagree with the idea of getting another prospective Market, Phil.
Phil: Okay, we’re listening.
Mary: I think we need to let our customers feel that we value their loyalty.
Phil: So, what do you recommend?
Mary: I suggest we improve the features of our cars, so they can buy units that suit them better.
Phil: You have a point. We’ll limit the cost of Marketing because we’ll stick with our current
Market.
Ingrid: I have a different view, Mary.
Mary: Okay, what do you think?
Ingrid: We won’t increase sales if we merely improve on our units and “cross our fingers” hop-
ing that our current Market would buy more.
Ted: Actually, I think we can merge the suggestions of Mary and Phil, taking into account Ingrid’s
keen observation.
Phil: How’s that Ted?
Ted: We can identify the interests of our current clients. We can improve the units depending on
their preferences to increase our sales.
Mary: I see. That was my idea. What about considering Phil’s?
Ted: We can find a Market, which would prefer units with the specifications present in our cur-
rent units. Phil: That’s a good idea.
Ingrid: Absolutely!
Mary: That’s more like it!
Bill: So let’s conduct research then work on Marketing strategies to interest our new target.
Ted: Yes. Thank you all. Let’s continue working together to achieve to our goals.

1. How do you deliver your opinion regarding delicate issues?

Sample answer:
Always make sure that the feelings of others are not slighted and give ample respect
to the people you may be negating with your opinion. The best way to deliver it is to
say it with kind words in a conciliatory but firm tone. Also, make sure that you have

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