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Sample answer:
Yes, and it was alarming. Other employees are most often not that surprised on such
Announcements. The good thing is that we are informed, and we’re not as blind as
bats. We’re always posted of the new and future happenings. Good or bad Announce-
ments, still it’s something about the company and its people.

3. Are you comfortable with the serious campaigns?

Sample answer:
Yes, it’s no big deal for me. After all, as an employee, I am bound to follow campaigns.
Such campaigns are made for the betterment of the company and every single soul
belonging in the company.

1. You are a Manager of a Pre-need Insurance Company. There’s a threat on
your business about fraud. You’re explaining to your team on how to pre-
vent fraudulent transactions and the outcomes of such undesirable and un-
lawful action.

Sample answer:
As agents, you should prevent fraudulent transactions. Fraudsters can be agents,
holders, and physicians as well. The main motive of this insurance crime is financial
gain. The underwriters have informed us of agents issuing health insurance to clients
having pre-existing health conditions. I understand that you want to earn more and
your clients want to pay lower premiums. However, the company can have access to
their medical history, and they can be denied some benefits stated in their policy. I
hope all of you would internalize this reminder, so we could protect the insurance
company and most of our policyholders.
2. There are allegations that some of your staff had deviated from standards.
If you were the manager, what will you tell your supervisors about consider-
ing your agents?

Sample answer:
As supervisors, you should give reliable assistance for the management and good
leadership for your teams. There are certain things to consider while doing your tasks,
but always put the company’s interest first, aside from considering the welfare of the
employees. We would be terminating or suspending customer service agents who
cannot keep up with production standards and work policy. This would be Beneficial
for the company and the customers who deserve quality service. There would not be
any exception to the rule. Anyone proven guilty shall be served due sanctions.

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