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2. Why is it necessary to have a good meeting?

Sample answer:
It is vital to have a good meeting in order to solve problems or to collect information
or feedbacks from employees, clients and the like. This is where relevant issues and
suggestions are being discussed.

3. What makes up a good meeting?

Sample answer:
A good meeting should have an idea, which comes right from current and previous
events. There should always be an agenda behind every meeting so members and
employees would know the reason for a certain meeting. If the meeting arrives with a
certain solution to a problem then we can consider the meeting as a good one.

1. There will be a company meeting tomorrow and you were assigned to be
the speaker of the meeting. You’re going to express your idea on unsafe
food. How should you deliver your speech?

Sample answer:
Good morning everyone. I’m now standing right in front of you to state my opinion on
food safety. Since our business is on food and beverages, our company wants to keep
the trust of the consumers. We would be posting out reports on banners and stream-
ers that our products are all safe from the melamine scare based on the investigation
of Bureau of Food and Administration. By merely supporting our report with health
campaigns on food and nutrition, we’ll also save our customers’ loyalty on our prod-
ucts. It’s more of being aware about proper eating habits and the right choice of food
products in the Market. We have to be vigilant about unsafe food.

2. You were a manager of a certain grocery store and one customer claims that
she got ill after eating a dairy product that she bought from your store. You
are in a meeting with the customer.

Sample answer:
I understand how you feel Madam and I know what you are trying to say but I don’t
think that I have the right position to comment on this issue now without any accu-
rate and legal investigation. It will be advisable to both of our party to have this settled
legally. If our company is liable of such allegation, I guess that’s the time our company
would have something to say. The issue is critical. It may affect the dignity of the com-
pany that I’m working for. If possible, I would ask for a copy of medical certificate. I will
make sure that everything is documented properly. I assure you that I’ll take charge if
this incident. I’ll be transparent on the results of the examination.

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