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Sales calls are essential in a business. Maintaining a mutual communication between your
company and the client ensures better customer relations. Hence, it is not proper to have the
client look after you, but rather you should look after them.

2. What do you think are the most important tool in a sales call?

Sample answer:
A product endorser’s courtesy is the key to succeed in a sales call or proposal. Familiarization
with the brand or item is also a plus factor. A consistent follow up on the client in a pleasant and
convincing way can end up in a successful transaction.

1. You are a Senior Sales Agent of Sony PSP, and you are having a follow up call
regarding your stocks of Sony PSP, Sony PSP2 and Sony PSP3 in the GIGA-
BYTE Computer and Gadget Station.

Sample answer:
Hello, this is Bogsy your sales agent from Sony PSP. I have good news for you. We have released
new games for PSP 3. Would you like to check it out? These are Madden NLF 09, Pixel Junk
Eden, Soul Caliber IV and Elefunk. Concerning PSP2, we have Madden NFL 09, B-boy, Women’s
Volleyball Championship, The Mummy: Tomb of the Dragon Emperor, NCAA Football 09, Space
Chimps and Guitar Hero- Aero smith. There is no new release of games for PSP. We just have the
top games, which are Resistance Retribution, Buzz Master Quiz, Secret Agent Clank and God of
War-Chain of Olympus. I would be dropping by your store this afternoon to bring the samples
and stocks. Thanks for your time. See you later.

2. You are a Sony Ericson Junior Retail Sales Agent. You want to know if clients
would have a follow up order on one of the products.

Sample answer:
Hello, this is Dina from Sony Ericson. I would just like to inquire about your next orders, and to
ask if our products sell well. May I ask how many stocks do you still have? I would be bringing
you Sony P1i and W980 if prospective customers were interested with it. I will explain further
the features of those brands so you would not have to worry the next time they ask you about
the product. I will deliver the follow up orders tomorrow. Thanks a lot, Sir! Goodbye!

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