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Unit12

The expression of appreciation

Kim: Frankly speaking, I’d like to ask you just one more question on this transaction for Super
Sensor Industrial Robot, SSIR-1204/1205, Mr. Clerk.
Clerk: Sure, go right ahead. I’ll do my best to answer your question.
Kim: Do you think our products such as Super Computer and Notebook are competitive enough
in the current international market? I want you to be very honest on this.
Clerk: On the point of price, yes, but in the terms of its long term warranty service, I would have
to say no. Why don’t you think it over? You can also look at how other products offer warranty.
Maybe you can make your service more competitive. You can’t be too far behind from the
competition.
Kim: I’ll keep that in mind. Thanks for your honest opinion and thank you too for sparing so much
of your precious time for this special negotiation. I learned a lot from our meeting. I hope we
can meet again soon to exchange notes.

Clerk: You know we are in the same boat together. I’d be happy to help you out anytime you want!
Don’t hesitate to call me if you need anything. I’ll do my best to help you.

1. What things or actions invite some appreciation from you?

Sample answer:
I always appreciate honest, hard work, and efficiency. These things always merit some appre-
ciation from me. Going an extra mile for work is also greatly appreciated.

2. How do you express appreciation to your clients? How do you thank the staff
and your bosses?

Sample answer:
Well, we treat our clients the best way we could. We always give them 100% service and at-
tention. Our staff gets extra compensation for a job well done. We show our appreciation to
our bosses by remembering them on special occasions and by assisting them with their busy
schedules.

3. Has any of your business partners expressed appreciation for you or the
company? Why?

Sample answer:

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