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is safe and efficient. Our employees greatly appreciate this service.

1. You are addressing your staff about how you want your guest clients to be
given the best care and attention during their visit to the company plant.
Present the following orders:

a. use of the best vehicle available
b. checking of the working condition of the vehicle
c. getting the best driver

Sample answer:
We will now start touring guests to our plant. In line with this, we want to make sure that they
are safe and comfortable during the trip. We can do this by, first, using the best vehicle avail-
able. Please check the ones that are available for use. We also have to make sure that this ve-
hicle is in good working condition. Of course, we should only get the best driver we have in the
company. We cannot entrust the safety of our guests to less than the best. I hope that all these
preparations will help in making our guests’ trip a memorable and informative one.

2. Give the itinerary and schedule of an important client to your company sec-
retary. Give orders as to the fetching and picking-up of your guest.

8:00 am fetch guest at Shang Hotel and take to company office
12: 00 nn take guest to head office for lunch with directors
3:00 pm pick up guest and take him to Shang Hotel

Sample answer:
Our important guest, Mr. Trump, is arriving tomorrow. Here is his schedule for tomorrow. First,
have our company car pick him up from the Shang Hotel at 8am. Then, he is to proceed to our
office for a meeting. He will have lunch with our directors at the head office. Our driver should
also take him there. At 4pm, Mr. Trump has to be picked up and then brought to Shang Hotel.
Please instruct the driver to accommodate all requests of Mr. Trump. You are also tasked to
make sure that he is comfortable the whole time he is here. You will be his secretary for the
duration of his stay.

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