Page 35 - Business-12

1. Your company has decided to back out from a deal with a business partner.
You have been tasked to do this. You are to present your company’s reasons
for backing out from the deal. The following are the reasons:

a. malfunctioning of sample products
b. Breaking of shipping agreements as stipulated in the contract

Sample answer:
I regret to inform you that our company has decided to cancel our contact with you. We hope
that you will understand why we decided so. First, we have experienced some item malfunc-
tioning that caused some delays in our business. We want to emphasize that we maintain a high
quality of service in our business. Hence, we cannot afford to have any product malfunction-
ing. We also discovered that you have violated some shipping agreements. We are not pleased
about this. All these reasons have made us decide to cancel our contract with you. We hope
that you will understand our situation. You would also do the same if you were in our shoes.

2. A client is planning to back out from a deal. Persuade him to continue with
the deal by citing the solutions to the problems that he has cited.

a. Item malfunction – repair or replacement
b. Shipping inconsistencies – correction of mistakes and enforcement of
damage claims

Sample answer:
Mr. Yu, we know that there have been some oversights in our initial transactions. However, I
assure you that the problems will be solved as soon as possible. For example, we promise to
repair or even replace the malfunctioning items that you got. We are willing to do this, so that
you won’t feel any inconvenience in your business. You have brought up some shipping incon-
sistencies. We will double check on this matter, but even now, I can already assure you that we
will correct mistakes and help you if you plan to avail of damage claims. This deal is important
to us, Mr. Yu. I hope that you will reconsider. Thank you.

35