Page 11 - TLS3 Portfolio_2020_V2

LEARNER EXPERIENCE

THE TRAINING & LEARNING COMPANY

TEACHING, LEARNING & ASSESSMENT

You will receive training to improve your skills, knowledge and behaviours, this training will be either on or off the job
and will relate to both your vocational, technical and functional skills qualifications. This training will be under the
supervision of your trainer and your employer.Your trainer will also start to assess the skills you are developing and the
knowledge you are gaining, will guide you to develop your portfolio of evidence needed for your qualification.

TEAM LEADER/SUPERVISOR LEVEL 3
You have been nominated by your line manager to undertake a Team Leader / Supervisor qualification
certificated at Level 3 to develop your knowledge, skills and behaviours resulting in enhanced management
outcomes, successful achievement of business drivers and continuous professional development in line with your
career goals.

As a team leader/supervisor in a first line management role, with operational/project responsibilities or
responsibility for managing a team to deliver a clearly defined outcome you will develop your management
skills, provide direction, instructions and guidance to ensure the achievement of set goals. Working in the
private, public or third sector and in all sizes of organisation, specific responsibilities will vary, but the
knowledge, skills and behaviours needed will be the same whatever the role.

Your responsibilities are likely to include supporting, managing and developing team members, managing
projects, planning and monitoring workloads and resources, delivering operational plans, resolving problems,
and building relationships internally and externally. Throughout your qualification you will be assessed on your
knowledge, skills and behaviours. Assessments will take the following formats:

PROFESSIONAL DISCUSSION

Professional Discussion is a two way conversation between the Trainer and the Learner. It can be used to provide
evidence for any level of qualification. Its suitability can depend on the communication skills of the learner and the
familiarity of the Trainer with this approach.

OBSERVATION

Observation by a trainer is a key piece of evidence and is a prime example of Performance Evidence.
It is important that the trainer records what they see. Observation is the most valid and reliable form of assessment –
you are seeing the evidence therefore it is authentic and current.

QUESTIONING

Questioning complements Observation, Professional Discussion and Work Product. Questions are used to:

• Establish a learner’s knowledge, skill and behaviours
• Clarify something
• Find out how the learner would have dealt with an unforeseen event

The Training & Learning Company