Page 20 - EAGLE Registrations Inc. Booklet
P. 20
Certification Process
6. Planning for the QMS – Assure the QMS can
achieve its intended outcome(s), prevent
undesired effects & continually improve.
7. Support – Includes planning, customer-related
design and development, purchasing, product
and service provision and control of monitoring
and measuring equipment.
8. Operation – Includes general analysis of data
and improvement; monitoring and measurement,
control of nonconforming product.
9. Performance Evaluation – Includes general
analysis of data and improvement.
10. Improvement – Monitoring and measurement,
control of nonconforming product.
Between the initial certification audit and
recertification audit, surveillance audits are
conducted. The first surveillance audit following the
initial certification must be conducted no more than 1
year from the certificate decision of the registration.
Surveillance audits are conducted on-site, but they do
not cover all of the company’s processes and
standard’s clauses at each audit like the initial or
recertification audits.
The purpose of the surveillance audit is to ensure the
company maintains its management system in
conformance to the standard in between the initial
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