Page 29 - EAGLE Registrations Inc. Booklet

Chapter 4

Process Definition...Make Them Your Own!

Clearly identifying and defining your processes is an
essential part of every business. And making sure
they are YOUR processes and in YOUR terminology
(not what somebody from another company told you
they should be) is even more important.

Before your first or next audit, take time to think about
all of the activities that occur in your business.

 Are they interrelated or do they interact with one
another? (i.e.: Sales to Purchasing Process)
 What are the inputs and outputs? (i.e.: Input:
Request for Quote – Output: Quote/Proposal)
 What resources are needed to turn the inputs into
outputs? (i.e.: people and equipment)
 Are the processes well-defined, planned and
controlled? Do you have a flow diagram and/or
documented procedure so a new employee can
be trained (and used in the future as a reference)
and the process repeated?
 Are they effective? How do you measure them?
(i.e. Greater than 20% of quotes are converted to
customer purchase orders.)
 Do they achieve the results you want? Are your
goals set and are they realistic, obtainable and
achieved?

Now, decide which ones are the most critical to your

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