Page 34 - EAGLE Registrations Inc. Booklet

Good Business Practices

sometimes opinion is all you have available to
you. Share the information with everyone
involved and you’ll:
 Get better decision making by involving the
TEAM.
 Change opinions based on facts.
 Question if the decision is really going to help
the customer.
 Challenge each other…challenge the final
decision.

At EAGLE, we use Balanced Scorecard objectives to
manage and measure the success of our business.
Our Balanced Scorecard addresses and is reviewed
during:
1. Comments/Customer Complaints
2. Trend Analysis using charts and graphs
3. Management Review
4. Staff Meetings
5. Management Summary
6. Board of Governors Summary
7. Follow up on customer satisfaction
requirements. Everyone should be aware of the
impression they make to customers. Survey them
and ask questions that solicit the information you
need, such as “Would you recommend me to a
business associate?” Follow up one-on-one with
any issues by having a person in charge of
reviewing key customer data and assigning
responsibilities.

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