Page 47 - EAGLE Registrations Inc. Booklet
P. 47
Glossary of Terms
Conformity
Fulfillment of a requirement.
Continual Improvement
Recurring activity to increase the ability to fulfill
requirements.
Correction
The action that is taken to eliminate nonconformities.
Corrections can be made in conjunction with a
corrective action. Rework and regrade are examples
of corrections.
Corrective Actions
The action to eliminate the cause of a detected
nonconformity or other undesirable situation. There
can be more than one cause for a nonconformity.
Corrective action is taken to prevent recurrence
whereas preventive action is taken to prevent
occurrence.
Criteria
Set of policies, procedures or requirements used as a
reference.
Customer Satisfaction
A customer’s perception of the degree to which their
requirements have been fulfilled.
Defect
Non-fulfillment of a requirement related to an intended
or specified use.
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