Page 29 - Getting Started
P. 29
training, which includes strengthening
communication skills in effectively and
appropriately interacting and communicating
with management and employees.
• Response to nonconformities. Noncon-
formities identified during a certification audit
must be resolved with root cause analysis and
preventative actions prior to certification. The
nonconformities are then reviewed by the
accredited certification body for completeness
and evidence of implementation. Effectiveness
of the corrective action is reviewed at the next
on-site audit. Throughout the certification cycle,
all nonconformities must be answered to the
satisfaction of the certification body.
20
