Page 57 - WCPP Annual Report 2021-22_Draft #7.6.2

Annual Report for the 2021/22 Financial Year
Vote 2: Western Cape Provincial Parliament
Part B: Performance Information

11.2.6. Annual performance

11.2.6.1. Strategic objec ves performance indicators, planned targets and actual
achievements

Programme 2: Parliamentary Support Services
Strategic Actual Planned Actual Devia on from Comment
objec ve achievement targets achievement planned target on/reason for
performance 2020/21 2021/22 2021/22 to actual devia on
indicators achievement
for 2021/22
Subprogramme: Plenary Support
Improvement in Not applicable: Improving Not achieved: No The
administra ve Baseline was melines and Based on the improvement dissa sfac on
efficiency established quality of results of the in sa sfac on with the
regarding the procedural and Members with the availability of
Western Cape 2020/21 survey related support . Survey 2021/22 meline and house papers
Provincial outcome: there was a quality of relates to the
Parliament’s Of the slight decline House papers down- me
cons tu onally Members that from the (Minutes, experienced
mandated completed the 2020/21 Order Papers, during the
func ons survey baseline in ATCs and period when
91% were terms of the Ques on the papers
sa sfied with quality of Papers). were being
the overall House papers uploaded to the
support (from 100% to website and
services 88%) and in Mobile
received from their Applica on as a
the availability result of some
administra on (from 92% to technical
88%). challenges.

However, there
was a
sustained level
of sa sfac on
with the
procedural
advice
provided
before, during
and a er
House si ngs.
This was
sustained at
100% in both
years.

Annual Report for 2021/22 Financial Year Page 50