Page 80 - Full Solutions 2nd Advanced Student Book_Neat

ffii,-# Worl< in pairs. Look at the holiday photos.
What comptaints might the holidaymaker mal<e to the travel
company? Use the ideas below to help you.

Read the task, the advertisement and notes.

You have just returned from a short hotiday in London
and are very disappointed. Write a letter of 200-250
words to the customer services department of the
company comptaining about the hotiday and the way in
which the advertisement misted you.

Getaway Breaks

Two nights in London at
the comfortable, friendly
4 **** King's Hotel

Dver\ooKod lard
wi'ih rec.'1c\ing' binr Only a short walk to London's
theatre land
bus war lato. Tour
Sightseeing tour of the city
?aid sy."ira for onll \aa'ied vo \rtinb
dinnar. 9\and, Only el 30 per person,
overcooved{ood
including meals
Book now to avoid
disappointment.
Ko{und - at
\eat\ 25%
Write the middte section of your letter. Put each maior
complaint in a separate paragraph. Use some of the
sentences from exercise 3.

Write the fina[ paragraph of your letter. Say what you expect
Turn the notes from exercise 2 and some of the complaints in the company to do. Finish with an appropriate set phrase.
exercise 1 into futt sentences usingthe phrases below.
Once you have written a rough draft, checl< your worl< using
1 I was disappointed that/to (find) ...
the checl<list below. Then write a fina[ copy of the letter.
2 lt is reatly unacceptabte that ...
3 The brochure claimed that ... However, ...
4 I was appalted that/by ...
5 What I found totalty unacceptable was ... Have you:
6 To our horror, ... included at[ the necessary information?
7 Setdom have I ... taid out your letter correctly?
started and finished the letter correctly?
8 0ne major problem was ...
used formal language, and [inking words?
Write the first paragraph of your letter. Say why you are checked the spetting and grammar?
writing. written the correct number of words?

Unit 7 Journeys 79