Page 23 - Cases for interactive book

Wallet Factory case studies – LotOK (Ukraine)

Solution highlights

Given dense competition, we came up with a flexible
and scalable customer loyalty solution that would
meet ever-growing customer expectations with the
brand and improve mobile shopping experiences.
The project overall was done and the solution was
delivered in 3 months.
To do so, the following features
were integrated across business
capacities:

• Cloud-based CRM system to
manage personalized rewards
programs
• Client web application with
secure access and full control
of customer loyalty campaigns
• Business mobile app for
accepting payments and
making QR-code/NFC
transactions

• End customer mobile application,
an eWallet for iOS and Android
with a built-in loyalty program
• Seamless integration with self-
service POS terminal networks
• Single source of truth for correct
data collection and personalized
interaction with all the loyalty
program participants
• Open.Store cash system
integration for automated
store accounting processes
management

• Family-based accounts to
accumulate and redeem loyalty
bonuses

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