Page 21 - Cases for interactive book

Wallet Factory case studies – O! Money / NUR Telecom (Kyrgyz Republic)

Value delivered

After implementing the all-round solution for online payments by Wallet Factory, the client has had the chance
to future-proof its efficiency throughout five years. The eWallet application has gained much traction among its
customers and business users. The mobile digital wallet app has brought in its owners quite impressive results in
terms of customer acquisition and engagement, revenue growth, and network extension of business users. The
app is a category leader on Google Play and App Store.
In figures, the business value our company managed to deliver to our client boils down to the following:

3M + extensive customer base

~2M
monetary transactions per month

200
+
merchants
~2200
retail outlets and points of sale connected to the client’s payment network

“Furthering the purpose of digital transformation, today’s mobile wallet applications have to be all-in-one
payment tools. As customer demands with our brand grow, we are happy to own a full-fledged eWallet
solution deftly developed and delivered by wallet Factory. The mobile wallet app has proved to be efficient,
customer-first, and able to win the digital payment market competition.” –
Yury Chelbakov

Product Management Director at NUR Telecom

Деньги

End-customers’ feedback

“Well done! The O! Wallet application is need to improve the English language fixed all problems. Fast and simple user
very convenient to use. Love the app.” – localization as some menu options, interface with option to use in english
Adilet Abdyseitov along with app subscription tariff prices makes this app unique from other
are shown largely in languages other available apps. It helps me to pay all
“A very convenient mobile app for than English. The overall impression my bills including utility bills, Internet
everyday transactions from my mobile is fine after all. Waiting for the next bills with zero commission, and my
phone. After the recent update, my updates to come.” – university fees too. All i need is just
digital wallet began to work perfectly!” – preloaded money in my wallet. What’s
Shayan Haris
Nursultan Azizov most attractive is linking my debit card
“As a foreign student, I am well satisfied with this app that makes it much easier
“Both the app’s functionality and speed using this app. It was buggy before to add money.” –
are quite good, but there is still the but after recent updates they have
Dr. Amal Pottanchali

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